PRIVACY POLICY

Entertainment IT, Inc.

Last Updated: March 17, 2026 | Version 1.0

1. Introduction

This Privacy Policy explains how Entertainment IT, Inc. and its subsidiaries ("Company," "we," "us," or "our") collect, use, disclose, and protect your information when you use our websites, software products, and services. This policy applies to all products operated by Entertainment IT, Inc., including Timer Pro, HyperDeck Backup, Corvo (hellocorvo.com), and any future products.

By using our products or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, company name
Billing Information: Payment details processed securely by Stripe, Inc. (we do not store card numbers)
Support Communications: Name, email, phone, license keys, and message content when you contact support or submit tickets
Company Information: Organization name, domain, administrator contacts (for company/volume licenses)

2.2 Information Collected Automatically

License Validation Data: Machine identifiers, operating system information, application version, license key, IP address, activation timestamps
Web Server Logs: IP addresses, browser type, pages visited, access times (standard server logs for our websites and portals)
Web Feature Data: When using internet-based product features (tunnels, remote control, etc.), session data is transmitted through our infrastructure in real-time and is not stored beyond the active session

2.3 Information We Do NOT Collect

Usage analytics or feature tracking telemetry from desktop applications
Screen content, presentations, documents, or media you work with
Keystroke or input data
Audio, video, or camera data
Browsing history outside our websites
Precise GPS location data

3. How We Use Your Information

We use collected information to:

Provide our services: License validation, software delivery, web feature operation, account management
Process payments: Subscription billing, invoicing, renewal processing
Communicate with you: License key delivery, renewal notices, support responses, service announcements
Maintain security: Fraud prevention, license enforcement, unauthorized access detection
Comply with law: Legal obligations, law enforcement requests, regulatory requirements
Improve reliability: Infrastructure monitoring and performance (not user behavior tracking)

We do NOT use your information for:

Advertising or marketing to third parties
Behavioral profiling or targeted advertising
Selling, renting, or trading your personal information
Training AI or machine learning models

4. We Do Not Sell Your Data

Entertainment IT, Inc. does not sell, rent, lease, or trade your personal information to any third party for any purpose. This applies to all products and subsidiaries.

5. How We Share Your Information

5.1 Service Providers

We share information with service providers who process data on our behalf to deliver our services:

Provider	Purpose	Data Shared
Cloudflare, Inc.	Infrastructure, CDN, tunnels, DNS	IP addresses, web traffic, session data
Supabase, Inc.	Database hosting	Account, license, and activation data
Stripe, Inc.	Payment processing	Name, email, payment information
Resend, Inc.	Email delivery	Email addresses, email content
Twilio, Inc.	SMS messaging (where applicable)	Phone numbers, message content

Each provider is contractually bound to protect your data and use it only for the specified purpose.

5.2 Legal Requirements

We may disclose information when required by law, court order, subpoena, or government request, or to protect our rights, safety, or property.

5.3 Business Transfers

In a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

5.4 Company Administrators

If your account is managed by a company administrator, they may access your name, email, license key, and activation status through the License Portal.

6. Data Retention

Data Type	Retention Period
Account information	Duration of account + 2 years
License and activation records	Duration of subscription + 2 years
Machine identifiers	Until deactivated + 90 days
Support tickets	3 years from last activity
Payment records	As required by law (typically 7 years)
Web feature session data	Active session only (not retained)
Server logs	90 days
SMS opt-in records	Duration of consent + 5 years

You may request deletion of your personal data by contacting support@entertainmentit.co. Requests are processed within thirty (30) days, subject to legal retention requirements.

7. Data Security

We implement appropriate security measures including:

Encryption in transit (TLS 1.2+) and at rest (AES-256)
Access controls with authentication requirements
Infrastructure hosted on SOC 2 compliant platforms
Payment processing by PCI DSS Level 1 certified provider (Stripe)
Cryptographically secure license key generation
Regular review of security practices

No system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights

8.1 All Users

You have the right to:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data (subject to legal requirements)
Portability: Request a machine-readable copy of your data
Objection: Object to certain processing activities

Contact support@entertainmentit.co to exercise these rights.

8.2 California Residents (CCPA/CPRA)

Right to Know: Request specific personal information collected about you
Right to Delete: Request deletion of personal information
Right to Opt Out of Sale: We do not sell personal information
Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights

8.3 European Users (GDPR)

Legal basis: Contractual necessity, legitimate interests, and consent
International transfers: We rely on Standard Contractual Clauses for transfers from the EEA/UK
Supervisory authority: You may lodge a complaint with your local data protection authority

9. Cookies and Tracking

9.1 Desktop Software

Our desktop applications do not use cookies or web tracking.

9.2 Websites and Portals

Our websites and portals use only essential cookies for authentication (session tokens). We do not use advertising cookies, analytics tracking pixels, or third-party tracking scripts.

10. Children's Privacy

Our products are not intended for children under 16. We do not knowingly collect information from children under 16. If we learn we have collected such information, we will delete it promptly.

11. SMS/Text Message Privacy

If you opt in to SMS communications, please refer to our SMS Policy for specific terms regarding text message data collection, use, and opt-out procedures.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email at least thirty (30) days before taking effect. The "Last Updated" date indicates the most recent revision.

13. Contact Information

Entertainment IT, Inc. Email: support@entertainmentit.co Privacy inquiries: privacy@entertainmentit.co Website: https://entertainmentit.co