SMS / TEXT MESSAGING POLICY

Entertainment IT, Inc.

Last Updated: March 17, 2026 | Version 1.0

1. Introduction

This SMS/Text Messaging Policy ("SMS Policy") describes how Entertainment IT, Inc. and its subsidiaries ("Company," "we," "us," or "our") collect, use, and protect information in connection with SMS and text messaging services. This policy applies to all SMS communications sent in connection with any Entertainment IT product or service, including Timer Pro, HyperDeck Backup, Corvo, and future products.

This SMS Policy is part of and incorporated into our Terms of Service and Privacy Policy.

By opting in to receive SMS messages from us, you agree to this SMS Policy. If you do not agree, do not opt in to SMS communications.

2. Consent and Opt-In

2.1 Express Consent Required

By providing your mobile phone number and affirmatively opting in (checking a box, clicking a button, or texting a keyword), you provide express written consent to receive SMS/text messages from Entertainment IT, Inc. at the number provided.

Consent is not a condition of purchasing any product or service.

2.2 How You May Opt In

Checking the SMS opt-in box during account registration or in account settings
Texting a designated keyword (e.g., "START" or "JOIN") to our number
Enabling SMS notifications within any Entertainment IT product
Providing verbal consent during a support interaction (documented in our records)

2.3 Confirmation

After opting in, you will receive a confirmation message describing the types of messages you will receive, how to opt out, and a link to this SMS Policy.

3. Types of Messages

3.1 Transactional / Informational Messages

We may send the following types of messages:

Security: Two-factor authentication codes, login notifications, password reset codes, suspicious activity alerts
Account: License key delivery, subscription confirmations, renewal notices, expiry warnings
Support: Ticket status updates, support responses
Service: Maintenance notices, critical service alerts, product updates

3.2 Message Frequency

Message frequency varies based on your account activity and notification settings. You may receive multiple messages in a day during active support interactions, or none during quiet periods. You control frequency through your notification preferences.

4. Marketing Messages

We do NOT send marketing or promotional SMS messages unless you have separately and explicitly opted in to receive marketing communications.

Transactional and informational messages (Section 3) are not marketing messages. If you opt in to marketing messages, you may opt out of marketing separately from transactional messages.

5. We Do Not Share Your Phone Number

WE DO NOT SELL, RENT, LEASE, OR SHARE YOUR MOBILE PHONE NUMBER OR SMS OPT-IN CONSENT WITH ANY THIRD PARTIES FOR THEIR MARKETING PURPOSES.

Your phone number may only be shared with:

Our SMS service provider (Twilio, Inc.): To deliver messages on our behalf, bound by contractual confidentiality obligations
Your organization: If you are part of an organization using our products, administrators may access your contact information as part of the service
Legal requirements: When required by law, subpoena, or court order

6. Opting Out

6.1 How to Opt Out

You may opt out of SMS messages at any time by:

Texting "STOP" to the number from which you received a message
Disabling SMS notifications in your account settings within any Entertainment IT product
Contacting us at support@entertainmentit.co with the subject "SMS Opt-Out"

6.2 Confirmation

After opting out, you will receive a single confirmation message. You will not receive further SMS messages unless you opt in again.

6.3 Transactional Exceptions

Even after opting out of general SMS messages, we may still send critical security messages (such as two-factor authentication codes) if you have enabled two-factor authentication. You may disable this by changing your authentication method.

7. Costs and Carrier Terms

Message and data rates may apply. Standard messaging rates from your wireless carrier apply to messages sent and received. Contact your carrier for details about your messaging plan.
We do not charge for SMS messages we send, but your carrier may.
Carriers are not liable for delayed or undelivered messages.

8. Supported Carriers

SMS messages are supported on most major United States carriers, including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support is not guaranteed and may change.

9. Data Collection and Privacy

9.1 Information Collected

In connection with SMS messaging, we collect:

Mobile phone number
Opt-in/opt-out status and timestamps
Message delivery status
Carrier information (as provided by our SMS service provider)

9.2 How We Use SMS Data

SMS data is used solely to:

Deliver messages you have consented to receive
Maintain opt-in/opt-out records as required by law
Troubleshoot delivery issues
Comply with legal requirements

9.3 Data Retention

Opt-in/opt-out records: Duration of consent + 5 years (as required by TCPA regulations)
Message logs: 90 days
Phone numbers: Until you opt out or request deletion, plus retention period above

9.4 Privacy

Full details on our data practices are in our Privacy Policy at https://entertainmentit.co/privacy.

10. TCPA Compliance

This SMS Policy and our messaging practices comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable FCC regulations. We maintain records of consent as required by law.

11. Accessibility

If you have difficulty receiving or reading SMS messages, contact us at support@entertainmentit.co for alternative communication options.

12. Changes to This Policy

We may update this SMS Policy from time to time. Material changes will be communicated via SMS or email at least thirty (30) days before taking effect.

13. Contact Information

Entertainment IT, Inc. Email: support@entertainmentit.co Website: https://entertainmentit.co To opt out via text: Reply STOP to any message

For questions about this SMS Policy, email support@entertainmentit.co with the subject "SMS Policy Question."